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IT Department or IT Helpdesk Training & Resources

These resources can help your Helpdesk staff assist users with common issues.
 ResourceDescription
Google Mail & Calendar Troubleshooting (training slides)Learn how to:
  • Quickly resolve common issues with Google Mail and Calendar.
  • Use Google's online resources to troubleshoot issues.
Helpdesk setup and training tips (Administrator Help Center article)Get tips on how to:
  • Set up your Help Desk operations to support Google Apps
  • Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google

 
  Advanced IT Training:
 ResourceDescription
Active Directory Sync With Google Apps Directory Sync, you can automatically provision users, groups and non-employee contacts based on the user data in your LDAP server, such as Microsoft Active Directory or Lotus Domino. Google Apps Directory Sync connects to your Google Apps directory and adds/deletes user accounts to match your existing organizational schema.

The Google Apps Directory Sync configuration wizard guides you through customizing your synchronization and mapping of your LDAP user list to your Google Apps users, nicknames, shared contacts and groups. You can also synchronize rich user profile data like home/work/mobile phone numbers, addresses and job titles. To manage your synchronization, you can perform test synchronizations, and configure change limits, notifications, and scheduled synchronizations. 

Key benefits:

  • Synchronizes your Google Apps user accounts to match user data in your LDAP server.
  • Supports sophisticated rules for custom mapping of users, groups, non-employee contacts, rich user profiles, aliases, and exceptions.
  • Performs a one-way synchronization. Data on your LDAP server is never updated or altered.
  • Runs as utility in your server environment. No machine outside your perimeter accesses your LDAP directory server data.
  • Includes extensive tests and simulations to ensure correct synchronization.
  • Includes all necessary components in the installation package.