Google products is supported via Google Support system below: Open a support case or call Google. Estimated response time for email support: One business day for most issues. Note: Our Customer PINs have recently been updated to a new format. Please use the new PIN below for contacting our Support team:
This information lets someone modify your domain settings and user accounts. For security reasons, we update your PIN number periodically. Before contacting our support team, check back here for the latest PIN number.
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Technical Phone Support for Google Apps
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Steps:
2. Please click the save button to Save it first and run afterwards.
3. Unzip the download and Run the remote support tools.
4. Email us (technical@g-asiapac.com) your remote support client "ID and password". The password will be change every time you run the tool.
That is all the steps for the setup, our technical support team member will be able to connect to your PC client to provide remote support for you. You will be able to see the steps of our support from your desktop directly, with full transparency.
Once the support is completed, just stop the client support tool to terminate the connection.
Enterprise Support Suite: ( Please contact info@g-asiapac.com for details )
We're working on providing on-demand access to support ticket status. In the meantime please follow the process described here to connect with our support team for technical or operations issues.
Contact Support:
A. Check the Help Center (again)
Make sure you've looked in the help center since this is the quickest approach to addressing common issues:
B. Retrieve your Customer PIN and Support PIN
Once you've determined that you need to contact support team, you'll need to locate your Customer PIN and Support PIN halfway down on the following page:
https://www.google.com/a/cpanel/[domain]/AdminSupport
Open the following page:
Click the "Email a technical specialist" link toward the bottom of the page.
This will take you to a form where you'll..
- Enter your name and contact email address
- If you're escalating a customer issue, be sure to reference the customer's domain in the description
- Enter your Customer PIN and your Support PIN (from above)