Are you passionate about designing innovative technical solutions that solve real-world customer challenges? We are seeking a driven Presales Consultant & Solutions Architect to become a key technical expert on our team. In this role, you will be the vital link between our customers’ needs and our cutting-edge solutions, collaborating closely with our sales, technical, and support teams to craft and propose winning strategies.

Key Responsibilities:

• Engage directly with customers to understand business needs and define engagement scope, success criteria, and technical objectives.
• Architect and recommend best-fit cloud solutions by aligning business goals with modern technology stacks and industry best practices.
• Lead technical discovery sessions, design workshops, and solution walkthroughs.
• Deliver compelling solution demonstrations, presentations, and proof-of-concepts that highlight business value and innovation.
• Develop and maintain scalable technical roadmaps and architectural blueprints to guide cloud adoption and modernization journeys.
• Deliver technical deep dives presentations and training in support of sales and key marketing events.
• Provide technical guidance and expertise to the sales team throughout the pre-sales process.

Basic Qualifications:

• A diploma or degree in any field (Information Technology would be great but not necessary).
• Minimum 2 years experience within presales or solutions architect role.
• Proficient in one or more cloud technology domains across AWS, Google Cloud, or Azure.
• Strong analytical and problem-solving skills, with the ability to simplify complex concepts for diverse audiences.
• Excellent communication, presentation, and stakeholder engagement skills in English.

Preferred Qualifications:

• Extensive experience in designing, building, refactoring, or operating large-scale, mission-critical IT solutions across on-premises and cloud environments.
• Well-versed in cloud-native architecture, data analytics and DevOps principles, enabling the design of scalable and resilient solutions.
• Holds relevant certifications such as AWS Certified Solutions Architect (Associate or Professional) or equivalent industry credentials, demonstrating technical proficiency.
• Stays current with evolving technology trends, cloud service offerings, and competitive landscapes such as Generative AI.

What We Offer:

• An attractive and competitive remuneration package, including salary, bonus, and additional benefits such as parking, medical coverage, and travel allowances.
• A dynamic, creative, and flexible working environment and culture.
• Opportunities for long-term career growth and progression.
• A chance to make real impact by shaping solutions that solve critical business problems.

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The Role:

• The Hunt: You’ll own the full sales cycle for the SMB and Mid-Market segments—prospecting, qualifying, and closing deals.
• Owning the Pitch: You’ll become an expert primarily in Lark, potentially on Google Workspace, Microsoft 365, AWS, Azure too if you like. You’ll be the one running the demos and showing businesses how to simplify their workflow.
• Strategic Problem Solving: You won’t just sell one tool. You’ll learn to spot opportunities for AWS/GCP/Azure (Infrastructure) and pull in our Architects to build the right solution.
• Ecosystem Networking: You’ll work directly with partner teams at Lark as well as Google, Microsoft, AWS, and etc. You’re not just an employee; you’re an active player in the global cloud partner network.
  

We’ve found that the most successful people on our team share these four traits:

1. An Open Mind: You aren’t married to “the way it’s always been done.” You’re excited to learn new products as the market shifts.
2. Quick to Adapt: If a partner launches a new feature or we pivot our strategy, you’re the first one to master it and get it in front of clients.
3. Resilient: You enjoy the “fast-lane” energy of a sales floor. You stay cool when the end-of-quarter pressure hits and keep your eyes on the goal.
4. A Natural Fixer: When a client says “No,” you don’t see a wall—you see a puzzle. You enjoy the challenge of figuring out the real business pain point.

What’s In it For You:

• Uncapped Earning Power: We use a tiered commission structure. The harder you hit your quarterly targets, the higher your percentage. There is no ceiling on what you can earn.
• Real-World Credentials: We pay for your training. You’ll walk away as a Certified Lark Specialist plus foundational badges from Google and AWS.
• A Clear Path Up: We have a structured 9-level grading system. We will show you exactly what skills you need to move from a Junior, eventually into Leadership.

Requirements:

• Experience: 2 years in Sales or Business Development (Fresh graduates with a “Hustler” spirit are highly encouraged to apply!).
• Education: A Degree in any field (Information Technology will be an added advantage but not necessary).
• Mindset: Exceptional communication skills and a “never-stop-learning” attitude toward the evolving cloud landscape.

How to Apply:

To show us you’ve got that “Consultant” eye for detail, when you apply, please include a short note (2-3 sentences) telling us one thing you think businesses are getting wrong about remote work today.

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Responsibilities:

• Developing positive customer relationships and handling customers’ solution needs & challenges
• Generating new sales using existing and potential customer networks
• Working alongside the Solutions Architect team, marketing team to draw up strategies to increase the client base
• Act as the point of contact and handle customers’ individual needs
• Monitor sales metrics (e.g. quarterly sales results and forecasts)
• Managing a portfolio of accounts to achieve long-term success of business relationships
• Maintaining excellent relationships with principals
• Suggest actions to improve sales performance and identify opportunities for growth
• Keeping up-to-date with advancements in Cloud technology
  

Qualifications:

• Prior corporate sales experience (2 years or above). Fresh graduates are encouraged to apply.
• A Degree in any field (Information Technology will be an added advantage).
• Knowledge in Cloud Technologies: Amazon AWS, Google Cloud Platform, Google Workspace, Microsoft Office 365, Azure, other similar platforms or SaaS products etc will be an added advantage.
• Proficient in both written and spoken English is mandatory.
• Project management experience will be an added advantage.

What We Offer:

• Attractive and competitive remuneration package: Salary, Bonus and other benefits (Parking, Medical, Travel etc).
• Young, creative and flexible working environment and culture.
• Long-term career growth or progression in career life.
• On the job training will be provided.
• Work alongside with the largest cloud technology providers.

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About the Role

We are hiring Cloud Support Engineers at Junior and Senior levels to join our 24/7 MSOC team. You will monitor, maintain, and support cloud infrastructure for our managed services clients, ensuring service continuity within agreed SLAs. Senior engineers are additionally expected to lead incident response, mentor the team, and drive operational improvements.

Responsibilities

• Monitor cloud environments and respond to incidents/alerts within SLA windows.
• Manage AWS resources: EC2, S3, RDS, VPC, IAM, CloudWatch, Systems Manager.
• Follow ITSM processes; maintain accurate ticket and escalation records.
• Maintain runbooks, SOPs, and support patching and backup schedules.
• Work 24/7 rotational shifts including weekends and public holidays.
• [Senior] Own end-to-end incident lifecycle and act as escalation point for junior engineers.
• [Senior] Produce monthly managed services reports and present to stakeholders.
• [Senior] Automate operational tasks using Python, Bash, or PowerShell.

Requirements

• Diploma/Degree in IT or related field, or equivalent certifications.
• Hands-on knowledge of AWS core services and basic networking (DNS, TCP/IP, VPN).
• Basic Linux and/or Windows Server administration skills.
• Good communication and documentation skills.
• [Senior] 3–5 years in AWS cloud operations or managed services.
• [Senior] Strong troubleshooting, RCA, and client-facing communication skills.

Good to Have

• AWS Certified Cloud Practitioner or Solutions Architect – Associate.
• Exposure to Azure or GCP, Docker/Kubernetes, or CI/CD pipelines.
• [Senior] AWS professional-level certifications (SAP, DOP, or CloudOps).
• [Senior] Scripting proficiency (Python, Bash, or PowerShell) and IaC familiarity (Terraform/CloudFormation).
• [Senior] Familiarity with Grafana/Prometheus and FinOps/cost optimisation.

What We look for:

• Proactive, ownership-driven, and calm under pressure.
• Committed to SLA delivery, documentation, and continuous improvement.
• Clear communicator with both technical and non-technical stakeholders.
  
  Items marked [Senior] indicate additional requirements for the Senior Cloud Support Engineer level.

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